ServiceNow | The Agile Cyber Edge: Operationalizing Comply-to-Connect

Led DOD IT Compliance Processes such as IT Portfolio Management, MAJCOM Cybersecurity, the AETC Force Development (FD) Authorizing Official Staff, and Cyber Mission Assurance. Supported the $130M US Air Force Recruiting Education and Training IT Portfolio including 60+ mission related IT systems critical to the success of Air Force Training and Education pipelines. Additionally, appointed by the AF CISO as a Subordinate Authorizing Official (AO) for the Air Force's Force Development AO boundary providing risk assessments and decisions that balance security with mission priorities.

Dr. Wanda T. Jones-Heath, a member of the Senior Executive Service, is the Principal Cyber Advisor for the Department of the Air Force, comprised of the U.S. Air Force and U.S. Space Force. As the Principal Cyber Advisor for the DAF, her duties include synchronizing, coordinating and overseeing the implementation of the DAF Cyber Strategy and advising the Secretary of the Air Force on all cyber programs. She is responsible for overseeing cyberspace recruitment; resourcing and training of cyber mission forces, as well as assessing their readiness; overseeing acquisition; advocate for cyber investments; cybersecurity supply chain risk management; security of information systems and weapon systems.

Prior to her current position, Dr. Jones-Heath served as the Chief Information Security Officer and advised the Chief Information Officer on cybersecurity policy, cybersecurity programs, and cyber force development. She leads a directorate comprised of military, civilian, and contractor personnel responsible for developing cybersecurity policy and strategy for over 5,000 Air Force information technology systems. She oversees risk management and cybersecurity accountability for information systems, weapon systems, and operational technology supporting military cyberspace operations. Her portfolio includes policy governing the defense industrial base, supply chain risk management, and cybersecurity capabilities. She has oversight for the Freedom of Information Act, Privacy Act laws, and cryptographic modernization supporting cyber operations.

Since entering civil service, Dr. Jones-Heath has held technical and leadership positions performing cyber operations and cybersecurity duties in communications units from the squadron to the wing level and she has served in headquarters units at the major command, agency, and Air Staff level. Her experience includes extensive joint and interagency work along with cross functional assignments with duties such as testing, assessments, lessons learned management, strategy development and other functions in organizations both within and outside of the communications field.

Dr. Jones-Heath graduated from the University of South Carolina in 1990 with a degree in Computer Science. She began her Civil Service career as a Palace Acquire Intern, Information Systems Specialist, in various functional areas. She moved to Headquarters Air Combat Command, Langley Air Force Base, Virginia, in 1993. There, she held positions responsible for policy and guidance for security and network systems. Prior to arriving at the Headquarters Air Force staff, Dr. Jones-Heath was the Program Manager for Mobility with the Defense Information Systems Agency. Dr. Jones-Heath led the effort to establish a Department of Defense Mobile capability to include infrastructure.

Carlos Alford is a ServiceNow Mission Account Manager for the Department of the Air Force, helping defense leaders connect mission priorities to measurable outcomes in readiness, workflow modernization, cyber posture, asset visibility, and decision advantage.

His strategy connects ServiceNow capabilities to faster readiness decisions, improved asset visibility, streamlined sustainment workflows, and stronger cyber-informed execution. He brings more than 20 years of military experience across information technology, cyber operations, and human resources, translating complex operational needs into practical, mission-aligned execution.

Carlos holds a Master of Science in Joint Campaign Planning and Strategy from the Joint Advanced Warfighting School (JAWS), National Defense University