Beyond Channels | Event Agenda
September 24
Times are subject to change.
Registration & Networking
Pick up your badge and network with your peers!
Pick up your badge and network with your peers!
Channeling Success: Creating a Seamless Customer Journey
As public sector organizations adapt to the evolving landscape of customer engagement, understanding and addressing the diverse needs of different generations has become crucial. With a rising number of Gen X and Baby Boomers requiring services, agencies face the challenge of delivering consistent, seamless experiences across both digital and traditional communication channels. In this panel, leaders from across the public sector will share their top priorities for enhancing customer satisfaction, delve into innovative digital engagement strategies, and explore how collaborations are driving meaningful improvements in multi-channel communication.
As public sector organizations adapt to the evolving landscape of customer engagement, understanding and addressing the diverse needs of different generations has become crucial. With a rising number of Gen X and Baby Boomers requiring services, agencies face the challenge of delivering consistent, seamless experiences across both digital and traditional communication channels. In this panel, leaders from across the public sector will share their top priorities for enhancing customer satisfaction, delve into innovative digital engagement strategies, and explore how collaborations are driving meaningful improvements in multi-channel communication.
Betsy Beaumon
Chief Transformation OfficerSSA
Jon Booth
Director of the Web and Emerging Technologies GroupCMS
Lee Ann Crochunis
Deputy Director, Office of Information TechnologyCMS
Casey Martner
Senior Manager, Government & Public ServicesDeloitte Consulting
George Jackson
Executive Producer, GovExec TVGovExec
Networking Reception
Stay for the networking reception to engage and connect with your peers.
Stay for the networking reception to engage and connect with your peers.