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As geopolitical and global threats continue to evolve, the DOD's employees and warfighters demand IT and digital solutions that are performant, adaptable, and aligned towards mission success. The symbiotic nature of end users, technology, and mission parameters demands data-driven decision making when it comes to IT service delivery.

During this breakfast event, Riverbed and incredible DOD leaders highlighted how key digital tools and technologies are deployed across both sets of audiences, collecting real-time end user data that can inform, justify, and enhance IT service delivery. Through real-world examples, they dove into the importance of addressing IT bottlenecks to achieve significant productivity gains and enhanced user satisfaction. The conversation also reflected on initiatives like the one sparked by the "Fix my Computer" letter in 2022, and how these lessons can apply across the broader defense landscape.