Medallia is thrilled to announce our partnership with VIA University College in launching the innovative VIA Crowd Lab, powered by Medallia Ideas. This innovative platform is revolutionizing education by enabling students to tackle real-world challenges through crowdsourcing and collaborative problem-solving. Morten Mathiasen, co-creator of VIA Crowd Lab, shares: "We believe that uncovering ideas from a large and diverse group of people is key to fueling innovation. Medallia’s collaboration tools have significantly increased engagement among students, employees, and external practitioners, empowering our community to create value for others." This collaboration not only enhances problem-solving and creativity but also sets VIA on the path to becoming a leader in educational crowdsourcing.
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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Ready to assess your CX platform's performance? ⬇️ Download our guide, "Evaluating the Effectiveness of Your CX Platform," and discover if you're truly meeting today's #customerexperience demands. Discover key insights on: ⚙️ AI and machine learning optimization 📈 Scalability without compromising performance 🔎 Accessibility of critical insights for your team Get your copy now 🔗 https://bit.ly/3UIMn9N
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This National Hospital Week, we honor every hospital, health system, and caregiver dedicated to delivering 24/7 care to communities across the nation. Highlighting innovation in healthcare, we celebrate CVS Health for their leadership in pioneering a closed-loop feedback program that transforms patient care. Since launching a comprehensive closed-loop feedback program, the company has: 📝 Closed the loop with over 4 million consumers 📨 Communicated with 6 million survey respondents about service improvements that have been made based on their feedback 📣 Encouraged 52% of detractors to become promoters Check out VP and Head of Enterprise Customer Experience at CVS Health Srikant Narasimhan’s #ExpertInsights in Retail TouchPoints for more on how the team has built this program: https://bit.ly/3WISlua #NationalHospitalWeek
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Technology sets the stage, but people steal the show. Watch Michael Mallett, our VP of Product Management, illuminate the power of people in the tech-driven world. Discover how activating your employees with embedded dynamic intelligence can simplify the complex, automate the straightforward, and turn the impossible into reality—all for the ultimate benefit of your customers. Join us on this transformative journey at Medallia, where technology meets human ingenuity. 🤝 #EmployeeActivation #CustomerExperience
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Get ready for a blast of insight with Medallia’s Path to Personalization Launch! Dive into live discussions with Medallia customers, gain expert tips on CX personalization, and unlock strategies to boost customer loyalty. #CXPersonalization #CustomerExperience
Join us for the exciting launch of Medallia’s Path to Personalization! Don’t miss this interactive event where Medallia customers will participate live, sharing their results and insights. Get an exclusive preview of what's inside our unique assessment, including different personalization styles by CX experts, actionable strategies, and ways to drive customer loyalty. #CXPersonalization #CustomerExperience
Path to Personalization Launch Party
www.linkedin.com
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Empower your business with Medallia through: 🎯 Capturing every experience signal 💪 Empowering your teams 🤝 Creating lasting connections with customers and employees Discover how our integrations with partners like Salesforce, ServiceNow, Adobe Marketo, Slack, Adobe, and others enhance your insights. #MedalliaPartnerSpotlight
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What trends are shaking up the retail industry 🛍️ this spring? For A1 Retail Magazine, Medallia’s Andrew Custage predicts that retailers need to double down on brand differentiation as a strategy, and that personalization will be key to achieving success. #ExpertInsights #MedalliaMarketResearch
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Transform your organization from the inside out! We’re excited to share a groundbreaking framework crafted by the analysts at The Josh Bersin Company. The Employee Activation Framework is your guide to harnessing the power of your greatest asset—your people. Dive into the essential elements of employee activation: planning, feedback, action, culture, and technology. Want a deeper dive into employee activation? Check out full report, "Employee Activation: The Next Step in Employee Listening": https://bit.ly/4butzSp #EmployeeActivation
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Join us for the exciting launch of Medallia’s Path to Personalization! Don’t miss this interactive event where Medallia customers will participate live, sharing their results and insights. Get an exclusive preview of what's inside our unique assessment, including different personalization styles by CX experts, actionable strategies, and ways to drive customer loyalty. #CXPersonalization #CustomerExperience
Path to Personalization Launch Party
www.linkedin.com