Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
Zendesk
Software Development
San Francisco, California 476,078 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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🌎 More than 200 Zendesk employees took the opportunity during Earth Week to give back and connect more deeply with environmental causes, our sustainability work, and each other. These volunteer events included: 🌊 Cleaning San Francisco's shoreline with Save The Bay 🌱 Learning about the effects of climate change from International Rescue Committee 🪸 Helping scientists pinpoint important reef locations with Citizens of the Reef 🌿 Studying biomes with Instituto Refloresta 🌳 Mulching trees with the Pease Park Conservancy And more!
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We are happy to announce Zendesk is rolling out the new GPT-4o model to all #ZendeskAI customers: https://zdsk.co/3UGOdbn The AI industry is moving quickly, and customer experience is on the front lines. We are committed to providing the best Generative AI experiences to our customers, and existing partnerships with OpenAI, Amazon, and Anthropic let us use the right Generative AI to provide the best quality, speed and trust in the technology.
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🚀 We're thrilled to announce our investment in PolyAI. This partnership will revolutionize customer experiences through advanced conversational AI. Get ready for smarter, more intuitive customer interactions.
👀 PolyAI has raised $50 million in a Series C round of funding 🚀. The round is backed by new investors Hedosophia, NVIDIA Nventures, and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital. With this raise, PolyAI has now secured over $120m in funding. What's next for PolyAI? Find out from our CEO and Co-founder, Nikola Mrkšić: https://bit.ly/44MJhGj #SeriesC #VoiceAI #PolyAI
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Zendesk reposted this
At our annual conference Relate last month, I talked about how thousands of companies are using Zendesk AI to resolve more issues faster and with higher customer satisfaction. CX leader Laura McDonald of UrbanStems uses Zendesk AI to deliver exceptional customer service, especially during their industry’s busiest day, Mother’s Day. With Zendesk, UrbanStems is using AI-powered sentiment analysis to identify shoppers who may need a human touch to resolve their issues, help agents become more efficient, and identify areas of improvements based on customer data. Read more: https://lnkd.in/gJte68hE
How UrbanStems Leverages AI to Manage Peak-Season Customer Service - Retail TouchPoints
https://www.retailtouchpoints.com
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🚀 Want to know the secret to exceptional business growth? The answer is simple: Customer centricity. But what does that really mean? And how do you put it into action? Take a deeper dive: https://zdsk.co/4dJ4dlV
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If a prized possession (like HunBun) gets left behind on your trip, help is ready to go. When all your go-to hotels use Zendesk AI, every urgent message gets VIP service: https://zdsk.co/3QLYZvA
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🗓️ Save your seat for our free AI for customer webinar: https://zdsk.co/3JX1jMs 💡 Learn from leaders at IDC, Amazon Web Services (AWS), and Zendesk to discuss the evolution, priorities, challenges, and next steps for intelligent customer experiences.
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✅ When it comes to availability of features such as purpose-built AI, ease of use, platform adaptability and scalability, and more, Nucleus Research found that Zendesk outperforms Freshworks: https://zdsk.co/3V3vp7H
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⏱️ How Reward Gateway cut down on wait times with Zendesk's omnichannel support: https://zdsk.co/4acGHuy The employee engagement platform switched to Zendesk for more streamlined CX workflows and unified data, but got so much more: ✅ -145% reduction in chat wait time ✅ -110% reduction in call wait time ✅ 40 hours saved in agent training ✅ 3X user base growth
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