Rinku has over 7+ years of experience within the Salesforce ecosystem helping organizations on their digital transformation journey. As a Lead Solution Engineer at Salesforce supporting Health and Human Services, Rinku solves complex business problems using innovative technological solutions. She has helped architect solutions ranging from case management to contact centers consisting of 1000+ users. Prior to her role at Salesforce, she was in the implementation space at Deloitte supporting Commercial and Public Sector customers, leading the design, development, and deployment of robust solutions harnessing the power of Salesforce. Complementing her extensive professional journey is a Master's degree in Information Systems Management from Carnegie Mellon University, underscoring her commitment to continuous learning and excellence.

Abby Spahich is an accomplished contact center executive and data enthusiast with over 15 years of experience leading large organizations through their maturation journey. Her expertise spans various aspects of contact center management, including operations, business transformation, and technology implementation. She enables client success through the intersection of people, processes, and technology, helping clients successfully deliver a superior experience for their customers and stakeholders. Abby is currently an advisor supporting the largest integrated health organization in the United States, leveraging technology to improve the human experience and enhance delivery for over 9M consumers.