Postponed | New Date and Time are Pending

The way the public interacts with government services has evolved rapidly — as has the way government delivers those services. And with emerging technologies and federal funding providing new avenues for CX transformation, leaders have a unique opportunity to better meet the needs of citizens. Whether developing new engagement models for rising generations or modernizing backend systems, how should leaders approach these improvements? What should these leaders consider as they make investments in CX? Join GovExec TV and Deloitte to explore the action needed to move the needle and improve the customer experience.