Watch Part 1 of the Future Ready Federal Series On-Demand Now

Customer Experience @ Government Scale

Customer experience is at the heart of the relationship between people and government, and the demands have never been greater. Expectations change daily, shaped by the ever-higher levels of experience provided by people’s favorite brands and services. With the pandemic accelerating the adoption of technologies that make services faster, more intuitive, and easier to access, agencies recognize that they must keep pace and maintain the trust of their customers – and their workforce. 

In this webinar, sponsored by Accenture, you will learn how leaders from across the government are meeting the moment by applying innovative, human-centered approaches that rethink customer experience to solve complex problems on a societal scale.