Customer Experience from a Leader Perspective
Discover how the U.S. Department of Veterans Affairs put customer experience at the heart of its multiyear effort to build greater trust in the agency.
Speakers
Biniam Gebre, Senior Managing Director, Accenture Federal Services
More On Demand
July 15, 2021
The Federal CX Imperative
Welcome remarks presented by host, Elaine Beeman.
Welcome to the Business of Experience
See the research on how the COVID-19 pandemic has reshaped consumer expectations, and how organizations can reorient themselves to meet these new needs.
How Fast Can Government Innovate Service Delivery?
Learn how the IRS responded to the unprecedented demands for new programs and services spurred by the pandemic’s economic upheaval, and how their approach can help other agencies innovate quickly.
Streamlining CX with AskUSDA
Explore how USDA streamlined customer service using a single platform for phone, chat and web inquiries.
Straight Talk on Human-Centered Design
Learn how Accenture Federal Studio’s people-focused approach and new FutureFrame initiative are helping guide long-term service transformation.
Federal Student Aid Digital Customer Care Service - Delivery of the future
Explore how the Office of Federal Student Aid modernized and simplified the customer experience for over 40 million borrowers.
