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Join us in-person on June 25th!

For government leaders, fostering customer trust and delivering expected outcomes hinge on exceptional customer experiences propelled by relevant and engaging content. As the demand for more and trustworthy content continues to rise, government agencies need new ways to create, manage, and personalize it. To meet this mission, agencies must prioritize simplicity, seamlessness, security, equity, and personalization in every customer interaction.

During this event, attendees will hear from public sector leaders who have found success with creating and delivering messages with content that increases engagement enabled with technology that increases mission efficiency and meets customer expectations. Discover firsthand examples of how government agency leaders are revolutionizing constituent engagement through experience-driven government, leveraging real-time customer data and insights, as well as technology that facilitates self-service and automated service delivery.

Agenda at A Glance

Tuesday, June 25, 2024
8:00 AM  -  9:00 AM Networking breakfast
9:00 AM  -  9:05 AM Opening remarks
9:05 AM  -  9:30 AM Unleashing citizen-centric excellence: the evolution of Government engagement
9:30 AM  -  10:25 AM Impactful personalized experiences: from content creation to delivery
10:25 AM  -  10:40 AM Coffee & networking break
10:40 AM  -  11:35 AM Orchestrating and delivering personalized omnichannel customer journeys
11:35 AM  -  12:00 PM What can the government learn from loyalty programs to build trust?
12:00 PM  -  1:00 PM Lunch & networking
Tuesday, June 25, 2024

All times are in EDT

8:00 AM  -  9:00 AM
Networking breakfast
9:00 AM  -  9:05 AM
Opening remarks
9:05 AM  -  9:30 AM
Unleashing citizen-centric excellence: the evolution of Government engagement
9:30 AM  -  10:25 AM
Impactful personalized experiences: from content creation to delivery
10:25 AM  -  10:40 AM
Coffee & networking break
10:40 AM  -  11:35 AM
Orchestrating and delivering personalized omnichannel customer journeys
11:35 AM  -  12:00 PM
What can the government learn from loyalty programs to build trust?
12:00 PM  -  1:00 PM
Lunch & networking

Underwriters

Thank you to our sponsor:

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