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As organizations look to hone their customer communication strategies and transform contact center response, it’s more important than ever before to build systems that automate, digitize and channel data and analytics to improve results. From identifying key areas to use artificial intelligence to free up agent bandwidth to gaining greater insights into customer priorities and needs, analytics and cloud-based solutions can optimize the customer experience and increase internal efficiency and flexibility.

Join SoftwareOne and GovExec as we discuss the following:

• How analytics unlock a vast suite of strategies for fostering success for both customers and agents.
• Share data-driven success stories that will help agencies prioritize next steps.
• Guide agencies through how to take customer and employee engagement to the next level with personalized, scalable tools.
• And more!