On Demand

In the modern age, as digital technologies have become more sophisticated, services have become increasingly user friendly and the public expects the same level of service from the government as they’d get from any private sector organization. Focusing on customer experience during development and implementation creates services that are easier to use, access, and understand, thereby allowing government agencies to provide more value and to more effectively deliver on their mission to the public. When it comes to successfully delivering customer services, mission experts, and technologists must come together to build effective, innovative and reliable solutions. Join GovExec as we talk with government and industry experts about the importance of customer experience design and how different roles contribute to the products that are crucial towards helping government agencies achieve mission success through improved customer service.