Join Us on June 3, 2025!

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology, but people, to elevate the government customer experience?

Join federal experts, thought leaders, and practitioners as we discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX. Explore best practices, the role of digital transformation, and how fostering a customer-first culture can empower federal agencies to streamline operations, build trust, and deliver exceptional experiences. Whether tackling challenges in citizen services, improving employee experience, or implementing innovative technologies, the 2025 Carahsoft Customer Experience and Engagement Summit will showcase the potential of CX to transform government services and make lasting impacts for constituents.