CX 2.0: Experience-Driven Government - Home

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December 15, 2022

Public sector agencies and organizations have been on a journey to improve customer experience for years. The 21st Century IDEA Act passed has been augmented by executive orders designed to improve CX, equity, and more. Meanwhile, those same agencies and organizations have witnessed an exponential rise in data paired with the public’s rising expectations for digital interactions with government. During this episode of GovExec TV, you’ll learn how to maximize your data’s value, produce more effective content, modernize service delivery and transform CX through personalization.