On Demand

The IRS is a few years into its multi-pronged modernization plan. The plan has an ambitious set of goals for taxpayer experience, core taxpayer services & enforcement, modernized IRS operations, and cybersecurity & data protection. The agency is also working to improve online tools used by the public and tap into automated processes to reduce the amount of paper handled internally. During this Agency Spotlight, FCW will get an update on some of those modernization efforts and learn more about how the agency is working to improve digital services and customer service along the way.