IRS– Service Beyond Expectations: What the IRS has done to broadly expand and improve digital services for taxpayers

On-Demand Now

This episode of GovExec TV – the third in a four-part series on IT Modernization initiatives at the IRS – explores the actual implementation of digital transformation projects. IRS Deputy Associate Chief Information Officer Cara Garr will offer a progress report on a variety of taxpayer service and technology projects that leverage Inflation Reduction Act funding to expand online tools and digital services. She’ll discuss how the agency implements large-scale, multi-year technology transformations and give insight into her team’s experiences and successes with IRS online services.