IRS– Service Beyond Expectations: What the IRS has done to broadly expand and improve digital services for taxpayers - On Demand Detail
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On Demand Video

Reimagining the IRS: Ready for tomorrow, transforming today

This episode of GovExec TV – the first in a four-part series on IT Modernization initiatives at the IRS – explores how the agency wants to reimagine service delivery for the American people through technology transformation. IRS Chief Information Officer Rajiv Uppal explains how his technology team is shifting focus – emphasizing that the human aspect of transformation is just as important, if not more so, than the technical changes required.

Speakers

Cara Garr, Deputy Associate CIO, Enterprise IT Program Mgmt. Ofc., IRS
Leah Crawford, Principal Customer Solutions Manager, Worldwide Public Sector Financial Services, AWS