Join us November 8, 2023 at 2:00PM EST

Rapidly evolving hybrid work environments, emerging technologies, and renewed legislative priorities around Customer Experience (CX) have resulted in higher expectations for customer service in government. According to new research, efforts to improve in areas like personalization, choice, speed, and satisfaction require public sector organizations to break down siloed operations and facilitate a culture of data sharing & collaboration. In this GovExec TV episode, some of the top CX leaders in government discuss the challenges to that realignment and preview the revolution it could bring about – a future of omni-channel engagement, seamless user experiences, and more accessible services all fueled by data.