Agenda
Times are subject to change.
2:00 PM EDT
Wednesday, June 01
Modernizing the Citizen Experience
Mike Snodgrass, Customer Engineer, Google Cloud
Ramesh Koovelimadhom, Associate Director, Conversational AI Leader, TEKsystems Global Services
Susan Kellogg, Deputy Chief Information Officer, State of North Carolina
Tim Heid, National Account Director, SLED HHS, TEKsystems
Moderator: Amear Mitchell, Account Executive, GovExec
The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc.
With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technologies into legacy systems. Specifically, CCAI can help HHS agencies deliver exceptional customer experiences at lower costs, while increasing operational efficiency and caller experience with the help of automated chat and voice, making human agents more efficient. Join GovExec, TEKsystems, and Google Cloud as we explore the many paths — and challenges — to achieving a boosted experience for customers and employees alike.
On Demand