All times ET and subject to change

2:00 PM ET

Wednesday, June 1

Main Stage

Modernizing the Citizen Experience

Mike Snodgrass, Customer Engineer, Google Cloud

Ramesh Koovelimadhom, Associate Director, Conversational AI Leader, TEKsystems Global Services

Susan Kellogg, Deputy Chief Information Officer, State of North Carolina

Tim Heid, National Account Director, SLED HHS, TEKsystems

Moderator: Amear Mitchell, Account Executive, GovExec


The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc.  

With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technologies into legacy systems. Specifically, CCAI can help HHS agencies deliver exceptional customer experiences at lower costs, while increasing operational efficiency and  caller experience with the  help of  automated chat and voice, making human agents more efficient. Join GovExec, TEKsystems, and Google Cloud as we explore the many paths — and challenges — to achieving a boosted experience for customers and employees alike.

On Demand