NAPA: Artificial Intelligence (AI) in the Public Sector

Digital innovation and AI have grown extensively since before World War II. Recently, they have gained MUCH more attention. For example, since last Fall, ChatGPT has thrilled many with its potential as a powerful, low-cost personal assistant. At the same time, it has terrified an equal number – sometimes the very same people – with its potential as a powerful, low-cost source of disinformation. After 50+ years of information technology in government, we are suddenly working with tech that has explosively new capabilities and unknown impacts on public services and citizens. Where will we be in the next 4-5 years? Where will AI – the cutting edge of digital analysis and innovation – take us?