Speakers

Amanda Damewood

Acting Director of User Experience

U.S. Citizenship and Immigration Services

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Amanda Damewood

Acting Director of User Experience

U.S. Citizenship and Immigration Services

Amanda Damewood is the Acting Director of User Experience (OIT) at USCIS. Prior to stepping into the role, she worked on IT projects supporting the Refugee, Asylum and International Affairs Division, and led the human centered design practice for the Service Delivery Division.

Amanda came to USCIS in 2020 after running her own business, coaching organizations and delivering human centered design projects in the government, non-profit and for profit sectors. This work stemmed from her experience at Code for America, where technology led-innovation and service design projects gave her direct experience working across all levels of government.

Before working at Code for America, Amanda worked across a variety of industries, from Silicon Valley start ups to public health and community-based development, always with a human- centered lens. She holds a degree in Museum Studies for the University of Leicester (UK), and a BA in Art History from the University of California Riverside.

Simchah Suveyke-Bogin

Chief Customer Experience Officer

U.S. Department of Agriculture

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Simchah Suveyke-Bogin

Chief Customer Experience Officer

U.S. Department of Agriculture

Simchah Suveyke-Bogin joined USDA in May of 2020 as Chief Customer Experience Officer for the Office of Customer Experience. Armed with experience leading the Customer Experience Center of Excellence of the U.S. General Services Administration’s (GSA) Technology Transformation Services, Ms. Suveyke-Bogin previously helped implement user-centered practices and innovative solutions across the Government. More importantly, she helped spearhead changes that are still in place across USDA today.

Prior to leading the Customer Experience Center of Excellence, Ms. Suveyke-Bogin served as
the customer experience specialist and program manager for USAgov's contact center services.

Before joining GSA, she worked in contact center optimization and supported the National Cancer Institute’s Office of Communications.

Bruce Brody

Senior Chief Information Security Officer

Cisco

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Bruce Brody

Senior Chief Information Security Officer

Cisco

Bruce Brody is a CISO Advisor with Cisco. He was previously 4-time CISO, including the Department of Veterans Affairs, the Department of Energy, DRS Leonardo, and Cubic Global Defense.

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Marcus Moffett

Senior Systems Engineer Director

Cisco

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Marcus Moffett

Senior Systems Engineer Director

Cisco

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Editorial Moderator

James Hanson

Group Publisher, Federal

Nextgov

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Editorial Moderator

James Hanson

Group Publisher, Federal

Nextgov

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