Watch On Demand!
From the point a constituent knows they have a need to the point of resolution, there are countless opportunities to frustrate or impress.
In this webinar, we showed you how to:
- Identify and understand the interactions that shape your constituents’ view of your agency
- Gain control over those interactions through AI and Automation
- Objectively analyze those interactions to set your agency up to quickly adapt to the ever-changing needs and expectations of your constituents
- Equip your employees with the ability to effectively serve your constituents through every interaction
Watch on demand and learn about how every interaction, no matter how small or seemingly insignificant, is an opportunity for your department/agency to impress and build trust with your constituents.
Mark Ungerman
Director, Product Marketing
NICE
Mark Ungerman is a product marketing director at NICE, where he is focused on solutions that help organizations improve customer experience and lifetime value. Mark earned dual graduate degrees in Business and Management of Information Systems and has over 20 years of experience working with successful B2B SaaS companies building and bringing products to market.
Michelle Staffen
RVP of Sales, Public Sector & Higher Education
NICE
Michelle Staffen is the RVP of Public Sector and Higher Education Sales at NICE CXone. She is an expert in digital solutions that improve how governments and their constituents interact. Michelle's career started in Public Relations with the Ohio Business Week Foundation, and she transitioned into business development and critical sales leadership roles with Uptivity and now NICE CXone.
George Jackson
Vice President, Events
GovExec
George Jackson is VP of events at GovExec – the largest and most-influential media company in the public sector marketplace. He joined the company in 2020 to enhance the scale of their events and audience experiences. In 2021, George launched GovExec TV (streaming video content) and received the company’s Entrepreneurial Spirit Award, part of their first-annual Icon Awards.
George graduated from The Ohio State University in 2003 with a bachelor’s degree in English. In 2006, he earned his master’s in broadcast journalism from the University of Maryland, College Park.
George spent the first five years of his journalism career at WJHL-TV in Johnson City Tenn. – beginning as an overnight producer for the station’s 6 a.m. broadcast. He advanced to lead on-air reporter for WJHL’s 11 p.m. newscast.
As a reporter, George examined the earnings of two non-profit hospital systems, felony charges filed against a local sheriff, predatory paving companies, a health benefits backlog for local veterans, and a series of cold-case murder investigations. He received an honorable mention for Best TV Reporter in the 2011 Tennessee AP Broadcast awards and won a Best Investigative Reporting award from Media General in 2010.
George joined DC’s ABC affiliate WJLA-TV in 2012 to produce Capital Insider, which won him an Emmy award. One year later, he developed and recorded the pilot episode of Government Matters – a program about the business of government. It debuted as a weekly show on Sunday, August 4th of 2013. George led Government Matters through September of 2020, expanded its reach to a daily worldwide audience, and produced its first feature-length documentary The Dawn of Generation AI.
George is from Toledo, Ohio. He lives with his wife, twin daughters, and a pair of rescue dogs in Northern Virginia.