Speakers

Russell O’Neill is the Director of Technology and Infrastructure for USAGov in the Technology
Transformation Services (TTS) within GSA. Russell leads all technical operations and development activity for the USAGov family of websites, including USA.gov and USAGov en Español. Additionally, Russell served as the Acting Director of Contact Center Operations for USAGov until August 2023.

Russell joined GSA in 2002 as a web development intern working for what was then the Office of FirstGov and has been focused on improving the public’s experience of interacting with their government ever since.

Mia is a solutions driven IT executive, joining Salesforce in 2021 after 11 years as a public servant. She was inducted into the Senior Executive Service (SES) in 2017 and served as a Chief Information Officer (CIO) at USDA/Rural Development and Federal Student Aid (FSA), an office of the Department of Education responsible for securing a loan portfolio of over $1.7 trillion. Most notably, Mia was a part of the Inaugural Class of the Theodore Roosevelt Government Leadership Award in 2019, specifically, the “Pathfinder” winner for her leadership in bringing advances and innovation in information technology to government for her vision and leadership in developing the OneRD Portal- focused on improving the employee experience. Also in 2019, Mia was awarded the USDA Secretary Honors award for her leadership in delivering the "ReConnect" system processing over $1B in rural broadband loans.

Mia graduated from the University of Maryland University College with a Master’s Degree in Computer Science with a focus on cybersecurity in 2007 and is the current Industry Chair for ACT-IAC IT Management and Modernization Community of Interest (COI).

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