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Tune in Wednesday, August 19 at 2PM EDT
Public sector agencies are under immense pressure to modernize for AI-driven operations, yet leadership is still forced to make critical mission decisions based on fragmented data. The reality is clear: the AI revolution is a data evolution, and current AI ambitions are outpacing data readiness. Innovation stalls because agencies are held back by complex, fragmented environments; true mission-readiness only exists when enterprise systems are securely connected, timely, and governed.
By breaking down these silos and establishing a trusted single source of truth, organizations can provide AI agents with secure, contextual data. As the public sector transitions from basic digital services to agentic workflows, establishing this secure context is no longer optional—it is the only way to move from reactive operations to proactive, autonomous outcomes. Viewers will learn how government leaders operationalize trusted context from generative "answers" into intelligent "actions."
This session will explore the three-stage structural framework designed to move public sector data from trapped to transformed:
● Unlock: Breaking down technical and bureaucratic silos. Whether data resides in legacy mainframes or modern cloud environments, agencies must ensure information is secure, accessible, and available for the mission in real time.
● Trust: Moving from probability to certainty. This stage focuses on data provenance, lineage, and deduplication—ensuring records are validated and that both human operators and AI agents have the proper authorization to view them.
● Activate: Putting data into motion. By feeding a continuous cycle of trusted context directly into everyday workflows, analytics, and service-delivery applications, agencies can confidently empower both their workforce and tomorrow's digital agents.
Speakers
Josh Soffe, Sr.
Development Supervisor
Wyoming Department of Family Services
Josh Soffe, Sr.
Development Supervisor
Wyoming Department of Family Services
I am a dedicated Development Supervisor with a passion for leveraging technology to support and protect Wyoming’s families. Leading a high-performing team at the Wyoming Department of Family Services (DFS), I oversee the end-to-end lifecycle of critical enterprise applications and the robust infrastructure that keeps our state’s social services running 24/7.
My mission is to ensure that our technology never stands in the way of a caseworker’s ability to serve a child or a family in need. I bridge the gap between complex technical requirements and meaningful public service outcomes, ensuring our systems are secure, scalable, and intuitive.
Will Thompson
Deputy Executive Director
Florida Prepaid College Board
Will Thompson
Deputy Executive Director
Florida Prepaid College Board
William Thompson, CPA, Esq., serves as Deputy Executive Director of the Florida Prepaid College Board, where he leads enterprise strategy and transformation across Florida’s college savings, disability savings, and scholarship programs, representing more than $18 billion in assets.
William recently marked the first anniversary of the organization’s successful conversion to a new 529 program administration platform built on Salesforce. The transformation combined technology modernization with a comprehensive data strategy to securely transition $18 billion in assets, strengthen the customer experience, and create a foundation for continuous innovation.
That foundation is now enabling Florida Prepaid to rapidly expand digital capabilities and responsibly deploy artificial intelligence across software development, employee operations, customer chat, and voice services. William’s work demonstrates how public organizations can connect strategy, trusted data, technology, and governance to improve outcomes while maintaining public trust.
David Egts
Field CTO, Data & Integration
Salesforce
David Egts
Field CTO, Data & Integration
Salesforce
David Egts is the Field CTO for Data and Integration in Salesforce's Global Public Sector organization. He helps organizations prepare for the future of Agentic AI by building the digital fabric that securely connects data, apps, and agents.
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