How are government leaders enacting modernization efforts that will improve and innovate crucial services? What emerging technologies are they ultizing to think differently about employee and citizen interactions? This session will explore the technology and policy initiatives that will enhance government services at all levels.

Telework is here to stay. How can government leaders ensure that their employees and constituents have the right technologies to continue to work from home effectively and efficiently? What changes must be made to management structure and policy to support a hybrid workforce? During this session, hear from government entities about the future of remote work and the innovations being pioneered to make the work from home experience more seamless.

A new administration brings new priorities and potentially significant changes in how the government serves its citizens and employees. So how is the Biden administration planning to tackle improving government’s customer experience? During this session, government leaders will explore the next steps for the next four years in improving government service delivery and more.