Customer Experience Summit 2021

In the past year as the COVID-19 pandemic swept the nation, citizens and employees have relied on government services more than ever - and seamless customer experiences have never been more important. During the 11th CX Summit, Government Executive, Nextgov, and Route Fifty are teaming up to explore how government has combined technological innovation and organizational culture to rethink how to serve its customers. From crisis communication to digital services, we’ll offer a playbook for federal and state and local agencies can continue to make strides in their customer experiences throughout the year.

Upcoming Sessions

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1:00 PM EST

Thursday, April 22


Welcome Remarks


1:02 PM EST

Thursday, April 22


Opening Keynote


Darby LaJoye, Acting Administrator, TSA

1:40 PM EST

Thursday, April 22


Transforming Vaccine Management with Data


Dave Kopniske, Senior Director, Solutions Engineering of State, Provincial, Local Government and Education, Tableau