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Artificial Intelligence is one of the most powerful technologies of our time and the Biden Administration wants to seize the opportunities that AI presents while managing its risks. The federal government has established an AI framework through the AI executive order (Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence) that was signed on October 30, 2023.  The proposed guidance "directs agencies to advance AI governance and innovation while managing risks from the use of AI, particularly those affecting the safety and rights of the public.” The guidance focuses on building up agency leadership around AI, accelerating the adoption of AI tools within agencies and managing the risks of those AI tools.

We hope to see AI applications automating and handling simple-to-resolve queries, offering deeply personalized experiences that surpass the public’s expectations while helping customer service agents access answers more quickly.  How will agencies implement the use of Generative AI?