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Juggling Deadlines: Improving CX While Approaching the Tax Deadline

As other government agencies amp up their customer centric policies under the latest Customer Experience Executive Order, the IRS has been warning Americans of an historically difficult tax season. Between record staffing shortages and a lack of funding, the agency has been operating in survival mode. In this session, Government Executive will explore how taxpayers have been impacted this year and how the IRS can adapt in light of the Customer Experience Executive Order.


Erin Collins, National Taxpayer Advocate, Taxpayer Advocate Service
John Koskinen, Fellow, National Academy of Public Administration and Former IRS Commissioner
Courtney Buble, Staff Correspondent, Government Executive