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Driving Innovation: How DMVs are ​​​​​​​Improving Customer Interactions Through Digitization

As Americans have grown increasingly familiar with digital forums, Driver's Services departments have turned to online systems for many of their services. Virtual queueing, online driver's permit applications, and entirely automated license renewal services have become the norm across the nation. In this session, Route Fifty explores the promise of digitizing DMV services and how these features are benefitting the citizen experience.


Eric Boyette, Secretary, North Carolina Department of Transportation
Alisha Powell Gillis, Senior Editor, Route Fifty